This policy explains how refunds, cancellations, and returns are handled for services and products offered by Garhwal Tech Solutions ("Garhwal Tech Solutions"). As we provide digital services and software products, there are no physical goods to be shipped or returned.
1. Custom Development Projects
For custom website, app, or software development engagements:
- Projects require a 50% advance (booking) payment before work begins, with the remaining balance due as agreed in writing (e.g., on completion or delivery).
- The 50% advance payment is strictly non-refundable, under any circumstances and at any point in time, once paid — this applies whether you cancel before, during, or after work begins.
- Amounts paid beyond the advance are only eligible for a refund in one specific situation: if our development team determines, after reviewing the project, that we are unable to build or deliver it. In that case, following discussion with the assigned service-handling person, the company will refund the amount within 7 days of that determination.
- Refunds are not available simply because a client changes their mind after work has begun. Eligibility for a refund of amounts paid for services rendered is assessed case by case, in discussion with our team.
2. Subscription Products (WaterAppForWaterBusiness.com and WaChatCRM.com)
- Subscriptions to our products are activated instantly upon successful payment, and the service begins immediately.
- Because activation is instant and the service is initiated right away, we do not offer refunds on subscription payments once processed, regardless of how much of the service you have used.
- If you no longer wish to continue, your only option is to not renew your subscription for the next billing cycle. Contact us at contact@garhwaltechsolutions.com to make sure your subscription is not renewed.
3. How to Request a Refund
Refund requests apply only to the custom development project scenario described in Section 1 — subscription payments are non-refundable as described in Section 2. To request a refund, email us at contact@garhwaltechsolutions.com with your name, the payment/transaction reference, and the reason for your request. We aim to acknowledge all refund requests within 2 business days.
4. Refund Processing Time
- The 50% advance/booking payment is non-refundable in any duration, without exception.
- Amounts paid for services beyond the advance may be refunded solely where our development team is unable to deliver the agreed project, as determined in discussion with the assigned service-handling person. Approved refunds of this kind are processed within 7 days of that determination.
- Approved refunds are paid back via our payment gateway partner (PayU) to the original payment method. The time for the amount to reflect in your account depends on your bank or card issuer, and may take a few additional business days beyond our processing time.
5. Non-Refundable Items
- The 50% advance/booking payment for any custom development project, under all circumstances.
- All subscription payments for WaterAppForWaterBusiness.com and WaChatCRM.com, once processed — the service activates instantly and cannot be reversed.
- Work already delivered and approved by the client.
- Third-party costs already incurred on your behalf (e.g., domain registration, third-party licenses, app store fees).
6. Grievance Redressal
If you are not satisfied with the resolution of a refund or cancellation request, you may escalate the matter to:
We aim to resolve all escalated concerns within 15 business days.