Privacy Policy

Garhwal Tech Solutions ("Garhwal Tech Solutions", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect through https://garhwaltechsolutions.com, how we use it, and the choices you have.

1. Information We Collect

We may collect the following types of information:

• Contact information you provide through our contact form or job application form — name, email address, phone number, and message content.
• Account and billing information if you subscribe to one of our products (WaterAppForWaterBusiness.com or WaChatCRM.com) — including name, email, and business details necessary to provide the service.
• Payment information — payments are processed by our payment gateway partner, PayU. We do not receive or store your full card number, CVV, or net-banking credentials; these are handled directly by PayU in compliance with RBI and PCI-DSS requirements.
• Usage data such as browser type, pages visited, and general analytics, collected automatically via Google Analytics when you use our website.

2. How We Use Your Information

• To respond to inquiries submitted through our contact or careers forms.
• To provide, maintain, and improve our products and services.
• To process payments and manage subscriptions.
• To send service-related communications (billing notices, support updates).
• To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share information only with the following third-party service providers, solely to operate our website and products:

• PayU — to process payments for services and subscriptions.
• Google Analytics — to understand how visitors use our website.
• Firebase — for authentication, real-time data, and backend infrastructure behind our products.
• Google Cloud Functions — for backend processing behind our products.
• WhatsApp Business API — for customer communication and automation.
• Legal or regulatory authorities, where required by law.

4. Data Security

We take reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), password hashing, and access controls on our administrative systems. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at contact@garhwaltechsolutions.com. We will respond to legitimate requests within a reasonable timeframe.

7. Cookies & Analytics

Our website uses cookies and similar technologies, including Google Analytics, to remember preferences and understand how visitors use our site. You can control or disable cookies through your browser settings; disabling analytics cookies will not affect your ability to use the website.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Contact Us

For any privacy-related questions or requests, please contact us:

• Email: contact@garhwaltechsolutions.com
• Address: Chhindwara, Madhya Pradesh, 480001, India